Last updated: 6-9-2026
This Refund & Returns Policy applies to purchases made by consumers through our website. Nothing in this policy limits any statutory rights you may have under Dutch or applicable European consumer law.
When you purchase a product online, you generally have the legal right to withdraw from the purchase without giving a reason.
You may notify us that you wish to withdraw from your purchase within 14 days after the day on which you, or a third party designated by you, receive the product.
If your order consists of several products that are delivered separately, the withdrawal period starts after you receive the last product.
You do not have to provide a reason for exercising your right of withdrawal.
To exercise your right of withdrawal, you can:
contact us at info@allsight.nl;
use the model withdrawal form provided below; or
use the electronic withdrawal function available on our website.
A clear statement that you wish to withdraw from the purchase is sufficient.
If you exercise your right of withdrawal electronically through our website, we will send you confirmation of your withdrawal without undue delay.
After notifying us that you wish to withdraw from the purchase, you must return the products within 14 days.
Products should be returned to:
Allsight
Pieter breughelstraat 2C
5613KB Eindhoven
The Netherlands
You may inspect and handle a product to the extent necessary to determine its nature, characteristics and functioning, in the same way that you would normally be able to inspect the product in a physical shop.
Where reasonably possible, please return products with their accessories and original packaging. However, the absence of the original packaging does not automatically remove your statutory right of withdrawal.
You may be liable for any reduction in the value of the product resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.
Unless stated otherwise, the direct costs of returning a product following exercise of the right of withdrawal are your responsibility.
If a product cannot normally be returned by regular post, the estimated return cost is euro 6,95
If you return a product because it is defective, damaged, incorrectly supplied or otherwise does not conform to the purchase agreement, reasonable return costs will be borne by us where required by law.
If you exercise your statutory right of withdrawal, we will refund the payments received from you relating to the withdrawn purchase.
If you withdraw from your entire order, this includes the original delivery costs up to the amount of our least expensive standard delivery option.
If you selected a more expensive delivery method than our standard delivery option, such as express delivery, the additional delivery costs are not refundable.
If you return only part of an order, the original delivery costs do not normally have to be refunded.
We will make the refund without undue delay and no later than 14 days after the day on which you notified us that you are withdrawing from the agreement.
We may withhold the refund until:
we have received the returned products; or
you provide evidence that you have returned the products,
whichever occurs first.
Refunds will be made using the same payment method that you used for the original purchase, unless you expressly agree to another payment method. You will not be charged any fees for receiving the refund.
The statutory right of withdrawal does not apply in certain situations provided for by law. Depending on the products or services we sell, these may include:
products manufactured according to your individual specifications or products that are clearly personalised;
products that spoil or deteriorate rapidly;
sealed products that are unsuitable for return for health-protection or hygiene reasons, where the seal has been broken after delivery;
sealed audio recordings, video recordings or computer software where the seal has been broken after delivery;
individual newspapers, periodicals or magazines, except for subscription agreements;
products that, because of their nature, become inseparably mixed with other products after delivery;
certain services connected with accommodation, transport, vehicle rental, catering or leisure activities where a specific date or period has been agreed;
digital content not supplied on a physical medium where delivery has begun after you expressly agreed that delivery could start during the withdrawal period and acknowledged that you would thereby lose your right of withdrawal, where all applicable legal requirements have been met.
Where an exception applies to a product, we will inform you of this before you complete your purchase.
Products purchased during a sale, promotion or with a discount are covered by the same statutory right of withdrawal as regularly priced products.
A discount or promotional price does not by itself remove your statutory right of withdrawal.
The statutory right of withdrawal is separate from your rights when a product is defective or does not conform to what you were entitled to expect.
Under Dutch consumer law, products must meet the reasonable expectations that you may have of them based on factors such as the type of product, its price, its description and normal expected lifespan.
If a product is defective, damaged, incorrectly supplied or otherwise does not conform to the agreement, please contact us at info@allsight.nl.
Where you are entitled to statutory warranty, we will provide an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or termination of the purchase agreement and a refund.
Any repair or replacement that you are legally entitled to will be provided without charge, including applicable shipping costs.
Your statutory rights are not affected by any manufacturer’s or commercial warranty.
If you wish to exchange a non-defective product for a different product, size or version, please contact us at info@allsight.nl.
An exchange is not required to exercise your statutory right of withdrawal. You may instead withdraw from the original purchase and place a new order.
For defective or non-conforming products, your statutory rights regarding repair and replacement continue to apply.
If a product was purchased as a gift, any statutory refund will normally be made using the original payment method used for the purchase, unless we expressly agree otherwise with the purchaser.
Please package returned products appropriately to prevent damage during transportation.
You are responsible for the return shipment until it reaches us, unless we have arranged to collect the product ourselves or applicable law provides otherwise.
For higher-value products, you may wish to use a shipping method that provides tracking or proof of shipment. Keep your proof of shipment until your return and refund have been completed.
You may use the following form to exercise your right of withdrawal, but you are not required to use it.
To:
[Company name]
[Address]
[Postal code and city]
The Netherlands
Email: [email address]
I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods/services:
Product(s) / service(s):
[description]
Ordered on:
[date]
Received on:
[date]
Name of consumer(s):
[name]
Address of consumer(s):
[address]
Signature of consumer(s):
[only required if this form is submitted on paper]
Date:
[date]
If you have questions about withdrawals, returns, refunds or defective products, please contact us:
Allsight
Email: info@allsight.nl
Return address: Pieter breughelstraat 2C, 5613KB, Eindhoven, The Netherlands
Telephone: +31 6 59126951
CONTACT
Describe the environment, the situation of interest and the outcome you need. We will come back with a hardware and software route.
info@allsight.nl
+31 6 59126951
Eindhoven, The Netherlands
CONTACT
Allsight
Pieter Breughelstraat 2c
5613KB Eindhoven
KVK 42074298
BTW/VAT NL005474724B65
DUNS 473943464
DOCUMENTS
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